Shipping & Returns

All orders placed on our online store will be handeled and shipped during business days Monday to Friday, excluding national and local holidays (orders are neither shipped nor delivered on non-working days).

Shipping costs:

Switzerland: FREE
Italy: FREE
Rest of Europe: 15€
Rest of the world: 25€

We ship from Italy or Switzerland for Swiss orders. Payment of local taxes if shipped abroad is the responsibility of the customer. 

Returns & refunds

14 Days to Return

Just email us at with the reason for the return or exchange.

Any item must be returned in its original condition, including all tags, within 14 days of purchase. We recommend using the box you received your products in. Once your return is received, we will notify you of the approval or rejection of your refund. If the return is approved, we will process your refund, and a credit will automatically be applied to your credit card or original payment method within 2-3 days. Please allow for a period of up to 10 business days for us to process the refund.

For international returns mark the package as ‘Return Goods” with a sales value of 0.00€

Note: shipping costs of returns are not refunded

Return address:
For international returns:

FRIDA via Carducci 9, 20123 Milano, Italy 

For returns within Switzerland:

FRIDA via Pineta 40, 6979 Brè sopra Lugano, Switzerland