Shipping & Returns

ll orders placed on our online store are shipped directly from our studio in Lugano, Switzerland. Business days are Monday to Friday, excluding national and local holidays (orders are neither shipped nor delivered on non-working days).

Shipping costs:

Switzerland: FREE
Italy: FREE
Rest of Europe: 15€
Rest of the world: 25€

We ship from Switzerland and items shipped abroad will incur local import taxes. Payment of local taxes is the responsibility of the customer. 

Returns & refunds

14 Days to Return

Just email us at info@fridathebrand.com with the reason for the return or exchange.

Any item must be returned in its original condition, including all tags, within 14 days of purchase. We recommend using the box you received your products in. Once your return is received, we will notify you of the approval or rejection of your refund. If the return is approved, we will process your refund, and a credit will automatically be applied to your credit card or original payment method within 2-3 days. Please allow for a period of up to 10 business days for us to process the refund.

For international returns mark the package as ‘Return Goods” with a sales value of 0.00€

Note: shipping costs of returns are not refunded

Return address:
via Pineta 40, 6979 Brè sopra Lugano, Switzerland